Frequently Asked Questions
Below we have addressed the most frequently asked questions about the services and products we offer. If you have additional questions please call us at 518.272.4920 or go to our Contact Us page and send in your query.
1. What electromechanical and industrial equipment do you stock?
From belts that move product to controls that automate processing, from motors that drive equipment to generators that transmit power, Troy Belting & Supply Co. provides, maintains and repairs a wide variety of equipment and systems that help manufacturers improve uptime and minimize downtime.
2. What manufacturers do you represent?
Troy Belting & Supply has several areas of expertise and continues to find the best products to supply to our customers. Details of the manufacturers we represent are available within each segment of our website.
3. Where are you located?
At 70 Cohoes Road, Watervliet, NY, 12189. We are right on the banks of the historic Hudson River. For directions, see our Contact Us page.
4. What are your hours of operation?
Standard office hours are 8am until 4:30pm, Monday through Friday. We also offer 24/7 emergency service. Just dial our direct line and press 0 for emergency service during normal business hours or press 2 for emergency service after hours.
5. What field services do you provide?
As the major maintenance and engineering support company in the northeast we provide a multitude of field services, from predictive and preventative programs to turnkey project management. We are prepared to address any maintenance and engineering challenge.
6. What if I have an emergency after hours?
You can call our 24/7 number: 1.800.274.TROY (8769), then press 2 for our operator.
7. What industries do you service?
Our dedication to customer service and adherence to the highest professional standards have earned us the trust of organizations in a wide range of industries, including Mining, Aggregate, Cement, Chemical, Food and Beverage, Power Generation, Paper and Pulp, pharmaceutical, Municipal Water Treatment, Municipal Waste Management, and Municipal Hydropower.
8. What training programs do you offer?
As an active member in several professional organizations (including MSHA) we provide custom training at Troy Belting's facility and at your plant. Visit our Training page for more details.
9. What is your field repair service area?
We concentrate on the Northeastern portion of the US consisting of eastern New York, northern New Jersey, Massachusetts, Connecticut, New Hampshire, Vermont, Rhode Island, southern Maine and eastern Pennsylvania. See our Service Area page.
10. Is safety a priority at Troy Belting?
Yes. We are very proud of our commitment to worker safety, both in the shops and in the field. We are a certified MSHA contractor and NYS SHARP participant. A copy of our safety program is available upon request.
11. Are you MSHA certified?
Yes. The hazards of working in the mining industry are well known, and as an MSHA contractor we are required to provide annual miner refresher programs to our employees. We also participate in several safety training symposiums as a safety instructor. For more information on this please contact our safety officer.
12. How do we contact Troy Belting?
Send is a quick note and we will respond to your inquiry, or call us at 518.272.4920. You can also visit our Contact Us page and send an email.
Serving the Northeast for Over 140 Years
Troy’s technical service teams keep industrial facilities operating at their highest levels.
Rapid Response
Our field crews are on call 24/7 for the removal, maintenance and repair or installation of critical equipment
